Operations Manager- Atlanta , GA

Operations Manager
Summary:
We are seeking a dynamic, field-based Operations Manager to provide hands-on leadership and oversight for 10 retail locations, supporting a team of 30–40 employees. The primary focus of this role is to drive growth through the training, development, and empowerment of high-performing teams. This role is 100% on-site, with all responsibilities carried out within the assigned locations.

Key Responsibilities
Leadership, Training & Team Development (40%)

• Conduct daily on-site visits to assess performance and provide coaching
• Lead recruitment efforts to attract and retain top-tier talent
• Facilitate onboarding and ensure successful completion of all training programs
• Engage in ongoing development conversations to nurture individual growth and correct sub-standard performance
• Deliver follow-up and refresher training based on observed needs and performance
• Implement weekly initiatives to build and maintain a strong talent pipeline

• Manage sales goals aligned with budgetary targets
• Lead teams to achieve or exceed sales objectives and closely monitoring daily progress
• Consistently meet or surpass KPIs across all assigned locations
• Foster a performance-driven culture focused on accountability and results

• Maintain clear and timely communication with franchise business partners
• Complete operational tasks including scheduling, payroll, daily reporting, and calls

• Follow up on leads and ensure that all calls are responded to within 24 hours
• Analyze and distribute KPIs and other performance metrics

• Bachelor’s degree in Business or related field
• A strong passion for health, wellness, and lifestyle brands is essential
• Minimum of 2 years' experience in business-to-consumer sales with proven success in meeting or exceeding goals
• Ability to travel throughout the assigned market on a routine basis
• Exceptional interpersonal and communication skills
• Demonstrated ability to lead, mentor, and motivate teams
• Proven success in solution-based selling
• High sales aptitude with a results-driven mindset
• Availability to work a flexible schedule including weekends as needed
• Ability to collaborate cross-functionally with marketing and other departments
• Strong sense of urgency and ability to consistently close deals
• Excellent time management and multitasking skills

• Salary: $85,000 – $105,000 plus performance-based incentive bonus
• Paid time off (PTO)

If you are a highly motivated leader with a passion for delivering exceptional wellness care, leading clinic teams and managing sales goals in a dynamic environment, we invite you to join us as an Operations Manager at The Joint, Merrill Clinics.
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.