Director, Operations Services

A better way to deliver care starts here! 

Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. 

Position Summary 
At The Joint, strong operations are what allow everything else to work. This role is about making sure our clinics, franchise partners, and internal teams have the clarity, tools, and support they need to be successful.

We’re looking for a Director, Operations Services to lead how operational support shows up across our corporate and franchise clinic network. This person will help connect strategy to day-to-day execution - ensuring programs, systems, and processes are practical, scalable, and built with the patient experience in mind.

The right candidate enjoys problem-solving, simplifying complexity, and working closely with others to get things done. You’ll partner across teams, stay connected to the field, and lead operations services and enablement efforts that directly impact how our clinics operate and grow.

Key Responsibilities 
Operations Strategy & Execution

• Set the direction for how ops services support clinic efficiency, consistency, and growth across the system.
• Translate enterprise strategy into practical processes, tools, and resources that clinics can actually use.
• Continuously evaluate what’s working (and what’s not), using feedback from the field to improve how we operate at scale.

• Shape the operational experience from day-one onboarding through long-term clinic maturity.
• Partner with training and clinical leaders to ensure learning programs reinforce strong fundamentals, operational confidence, and engagement.
• Help evolve how we develop clinic teams as the business grows and priorities shift.

• Act as the operational voice in system design, rollout, and optimization - ensuring technology supports, rather than complicates, clinic operations.
• Collaborate closely with IT, Legal, Marketing, and other teams to embed operational needs into enterprise tools and platforms.
• Bridge the gap between technical solutions and real-world clinic execution.

• Champion a franchisee experience that feels clear, supportive, and consistent - from onboarding through long-term partnership.
• Ensure operational communications are timely, practical, and easy to understand.
• Stay connected to the field, listening closely and using insights to inform better decisions and improvements.

• Partner across teams to ensure operational alignment on key initiatives.
• Represent the clinic and franchisee perspective in planning discussions and execution efforts.
• Support pilots, rollouts, and system-wide initiatives with a focus on readiness, adoption, and long-term success.

• Build and lead an Operations Services team that is trusted, proactive, and known for getting things done.
• Create an environment where accountability, collaboration, and continuous improvement are part of how the team operates every day.
• Coach and develop leaders while modeling The Joint’s values and leadership standards.

• 8+ years of experience in operations, field support, training, or a related function within a multi-unit, franchised environment.
• 3+ years of experience leading people and influencing work across teams.
• Strong operational judgment with the ability to balance consistency with real-world flexibility.
• A collaborative mindset and the ability to influence without formal authority.
• Clear, confident communicator with strong organizational and change management skills.
• Experience supporting technology-enabled operations or large-scale initiatives is a plus.

• Salary: $125k - 155k DOE 
• Medical, Dental, Vision 
• 401k w/company match 
• PTO Accrual 
• Complimentary Joint Membership

This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday). This role will also require occasional travel up to 15%. 

What The Joint Chiropractic Offers 
At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment. 
 
Work/Life Balance 
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere. 
  
Engaging Company Culture 
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together. 
 
On-Site Amenities 
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday. 
 
Career Development and Support 
We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all-hands meetings, communication emails, and one-on-one check-ins to ensure everyone is aligned and supported. 
 
Employee Recognition 
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan. 
 
Diversity, Equity & Inclusion 
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well-being are our top priorities, and together, we can create a positive and inclusive workplace for all. 
 
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