IT Support Technician - Level 1

This position is responsible for level 1 help desk support services for desktop computers, applications, and related technology. The candidate's support includes specifications, installation and testing of computer systems and peripherals within our 900+ corporate and franchisee clinics.

Specific responsibilities include:

• ‪Be a part of a team to provide help desk support to over 900+ clinics spread across the United States.
• ‪Respond to email and phone messages from customers seeking help.
• ‪Identify, research, and resolve technical problems related to user workstations, software and other related user equipment, such as smart phones.
• ‪Respond to service requests via the help desk ticketing system, telephone calls, email, and direct personnel requests for technical support.
• Must Have reliable transportation
• Possess excellent troubleshooting, analytic, and organizational skills
• Be able to work as part of a team or independently
• May require some weekend shift hours

‪ Requirement for the position include:

• Must be able to work Tuesday: 2pm to 8pm, Wednesday to Friday: 12pm to 8pm and Saturday: 8am to 6pm. During day light savings this will shift one hour earlier
• 3+ years previous IT Support experience 
• Excellent troubleshooting skills
• ‪Implementation experience of IT processes, software, & hardware preferred.
• ‪Operating systems expertise with Windows 7, 8, 8.1, 10
• ‪Must maintain a high degree of confidentiality.
• ‪Strong organization and communication skills.

Benefits:

• $17 - $21/hr + performance bonus
• PTO Accrual
• Medical, dental, vision
• Life Insurance 
• 401(k) and wellness plan

INDJCCORP