Wellness Sales & Marketing Coordinator – Front Desk

Location: Laurel, MD Employment Type: Part-Time / Full-Time

A better way to deliver care starts here!

The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

Position Summary

We are seeking a proactive, goal-oriented Wellness Sales & Marketing Coordinator to be the face of our Laurel clinic. This dynamic role is much more than a traditional front desk position—it is a hybrid of patient experience, clinic operations, and active sales/marketing. If you have a background in sales, love building community relationships, and thrive in a fast-paced retail healthcare environment, you will be instrumental in driving our clinic's growth.

Key Responsibilities

Sales & Marketing:

• Drive Clinic Growth: Confidently present and sell wellness plans and membership packages to new and returning patients, consistently meeting or exceeding clinic sales goals.

• Community Outreach: Actively assist with local grassroots marketing efforts, building B2B relationships with neighboring Laurel businesses (gyms, wellness centers, etc.) and participating in community events.

• Lead Nurturing: Re-engage inactive members through outbound phone calls and targeted outreach campaigns.

• Brand Ambassadorship: Support local social media efforts or in-clinic promotions to generate excitement and foot traffic.

Patient Experience & Operations:

• First Impressions: Greet and check in patients with high energy, providing a friendly and professional experience from the moment they walk through the door.

• Clinic Flow: Manage the flow of patients efficiently to ensure minimal wait times and a smooth experience.

• Front Desk Management: Answer phone calls, manage appointment scheduling, resolve patient inquiries, and maintain precise patient records using our POS software.

• Environment: Maintain a clean, organized, and welcoming front desk and lobby area.

• Collaboration: Work seamlessly with team members and our chiropractors to guarantee exceptional patient care.

Qualifications

• Experience: Minimum of 1-2 years of experience in sales, marketing, or a heavily goal-driven customer service role (retail, fitness, or wellness sales highly preferred).

• Skills: Strong persuasive communication, computer literacy, and the ability to multitask effectively.

• Mindset: Energetic, motivated, and thick-skinned; comfortable overcoming objections and closing sales.

• Education: High school diploma or equivalent required (some college in Marketing, Business, or Communications is a plus!).

• Physical Requirements: Must be able to stand/sit for long periods.

Schedule

• Must be willing to work Fridays and Saturdays. 

Compensation and Benefits

• Competitive Base Pay: $17.00 - $20.00/hour (Based on experience)

• Uncapped Earning Potential: Generous commissions and bonus opportunities based on membership sales and clinic growth.

• Perks: Free chiropractic wellness membership for you!

• Growth: The opportunity to build your resume in healthcare marketing and sales.

Why Join Us

When you join The Joint, you're not just starting a new job—you’re joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You’ll enjoy the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.

Business Structure: You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.