Lead Front Desk / Clinic Assistant Manager

We’re looking for a dependable, organized leader to oversee daily operations at our clinic. This is a hands-on front desk role with clinic management responsibilities. You will serve as the go-to person for the location, supporting staff, assisting patients, and keeping the clinic running smoothly.

Responsibilities include:

• Oversee daily clinic operations and front desk responsibilities.

• Serve as the primary point of contact for staff questions and clinic needs.

• Support and guide staff to ensure clinic procedures are followed.

• Provide welcoming, professional patient service.

• Work assigned shifts and maintain flexibility to meet staffing needs.

• Coordinate coverage when staff call out or scheduling gaps arise, including personally covering shifts when needed.

• Communicate staffing concerns and operational updates to leadership.

• Explain membership plans, visit packages, and pricing to help patients choose an option that fits their needs.
• Meet clinic sales and conversion goals while providing professional, patient-focused service.
• Coach front desk staff on presenting care options and supporting clinic sales goals.

The ideal candidate takes initiative, communicates clearly, follows through, and is comfortable being accountable for the location. Reliable attendance and availability to support staff coverage are essential.
 

Schedule & Availability

This position requires availability for full-day shifts (9:30am-7:15pm and 9:30am - 4:15pm on weekends) and flexibility to work any day of the week, including weekends. Scheduled days may vary based on clinic needs. As the location’s lead, you will also be responsible for arranging coverage when staff call out and stepping in to cover shifts when needed.

About The Joint Chiropractic

The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500^®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit www.thejoint.com. 

Business Structure

The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.