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IT Support Technician

This position is responsible for help desk support services for desktop computers, applications, and related technology. The candidate's support includes specifications, installation and testing of computer systems and peripherals within our 300+ corporate and franchisee clinics.

Specific responsibilities include:

  • ‪Be a part of a team to provide help desk support to over 300+ clinics spread across the United States.
  • ‪Respond to email and phone messages from customers seeking help.
  • ‪Identify, research, and resolve technical problems related to user workstations, software and other related user equipment, such as smart phones.
  • ‪Respond to service requests via the help desk ticketing system, telephone calls, email, and direct personnel requests for technical support.
  • Must Have reliable transportation
  • Possess excellent troubleshooting, analytic and organizational skills
  • Be able to work as part of a team or independently
  • May require some weekend shift hours

‪ Requirement for the position include:

  • ‪1 year previous IT Support experience 
  • Excellent troubleshooting skills
  • ‪Implementation experience of IT processes, software, & hardware preferred.
  • ‪Operating systems expertise with Windows 7, 8, 8.1, 10
  • ‪Must maintain a high degree of confidentiality.
  • ‪Strong organization and communication skills.

‪Local candidates only

 

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