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IT Support Technician - Level 2

This position is responsible for level 2 help desk support services for desktop computers, applications, and related technology. The candidate's support includes specifications, installation and testing of computer systems and peripherals within our 300+ corporate and franchisee clinics.

Specific responsibilities include:

  • ‪Be a part of a team to provide help desk support to over 300+ clinics spread across the United States.
  • ‪Respond to email and phone messages from customers seeking help.
  • ‪Identify, research, and resolve technical problems related to user workstations, software and other related user equipment, such as smart phones.
  • ‪Respond to service requests via the help desk ticketing system, telephone calls, email, and direct personnel requests for technical support.
  • Must Have reliable transportation
  • Possess excellent troubleshooting, analytic, and organizational skills
  • Be able to work as part of a team or independently
  • May require some weekend shift hours

‪ Requirement for the position include:

  • ‪3+ years previous IT Support experience 
  • Excellent troubleshooting skills
  • ‪Implementation experience of IT processes, software, & hardware preferred.
  • ‪Operating systems expertise with Windows 7, 8, 8.1, 10
  • ‪Must maintain a high degree of confidentiality.
  • ‪Strong organization and communication skills.

Benefits:

  • Generous base salary
  • PTO
  • Medical, dental, vision, 401(k) and wellness plan

‪Local candidates only

 

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